Note: This course meets the annual 4-hour training requirement but does satisfy the 8-hour training requirement for new hires.
This workshop presents techniques that can help workers prevent fraud by educating clients, conducting thorough interviews, completing legal forms and following standard procedures.
After attending this training, participants will be able to:
- Define the elements of fraud in public assistance programs
- Clarify the role of eligibility workers & supervisors as defined by state regulations
- Explore how customer service plays a role in the detection and prevention of fraud
- Recognize factors to look for detection and prevention
- Build awareness of how to conduct a clarifying interview
- Identify the importance of proper documentation, referrals, & records retention
- Explore testifying in an Administrative Hearing (ADH) or criminal proceeding
Course Code
510048